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Virgin Australia Unveils Aussie First Bag Tracking Tool
Virgin Australia has launched its new baggage tracking tool, hoping to restore passenger confidence in checked bags.
Canadian Airline Passengers Continue To Face Holiday Season Baggage Woes
The recent winter storms disrupted many Canadian flights' luggage with severe consequences.
Qantas Recovery Takes Another Step Forward
In October, Qantas continued its customer service comeback, although what is actually being measured in its performance statistics?